Privacy Policy
This page explains what data we collect through the booking form and how we process it, under the GDPR (Regulation (EU) 2016/679).
Data controller
CarLab EV, Unipessoal Lda., VAT PT000000000, Linhó, R. da Tapada Nova n.º 9 B3, 2710-297 Alcabideche, Portugal. Contact: carlab.ev.360@gmail.com, +351 935 774 400.
What we collect
Name, phone number, car make and model, requested service, preferred date and any fault description you send us. We use no tracking or advertising cookies.
Why
Solely to answer your booking request, confirm the time and carry out the requested service. Legal basis: pre-contractual steps at your request (Art. 6(1)(b) GDPR).
Who else sees it
Nobody for commercial purposes. Requests reach our e-mail and our internal messaging channel, used only by the workshop team.
How long we keep it
Requests with no follow-up are deleted after 12 months. Where a service was carried out, statutory retention periods for tax documents apply.
Visit statistics
We count visits on our own server, with no cookies and without storing IP addresses: the address is turned into an irreversible code that changes every day. We record only the page, language, device type, referring site and clicks on the booking buttons. Nothing is shared with third parties and none of it identifies you.
Your rights
You may request access, correction, erasure, restriction or object to processing by writing to carlab.ev.360@gmail.com. You may also complain to the Portuguese authority CNPD (www.cnpd.pt).
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